We offer a 14-day return period, subject to the conditions set out below and to any mandatory consumer rights that apply in your country.
If you wish to return an item because you have changed your mind, selected the wrong size or colour, or simply no longer wish to keep the product, you must notify us within 14 days of receiving your order.
To request a return, please contact us at office@funkybod.com before sending the goods back.
Return Address
All returns must be sent to:
East Point Group OOD – Funkybod Returns
1 Tsar Simeon Street
Suvorovo, 9170
Bulgaria
European Union
Please do not send returns to any other Funkybod address unless we specifically instruct you to do so.
Condition of Returned Products
Products returned because you have changed your mind must be returned in substantially the same condition in which they were received.
You may inspect and try on the product only to the extent reasonably necessary to determine its fit, nature and characteristics, in the same way that you would normally be permitted to do in a physical store.
Products must not have been worn beyond reasonable fitting, washed, altered, modified, damaged, stained, soiled or otherwise used.
Returned garments must be free from body odour, perfume, deodorant, cosmetic or make-up marks, hair, pet hair, smoke smells or any other signs that the garment has been worn or used beyond normal fitting.
Original tags, packaging and accessories should be returned with the product where applicable and reasonably possible.
Where permitted by applicable law, we reserve the right to reduce the refund to reflect any reduction in the value of the goods caused by handling, wearing, damage or use beyond what is reasonably necessary to inspect and try on the product.
Please include your order number or other proof of purchase so that we can identify and process your return.
Change-of-Mind Return Shipping
If you are returning an item because you have changed your mind, ordered the wrong size or colour, or no longer wish to keep it, you are responsible for arranging and paying for the return shipment.
Funkybod does not provide prepaid return labels for change-of-mind returns.
The customer is responsible for properly packaging the returned goods and sending them to the correct return address.
We strongly recommend using a tracked or otherwise traceable shipping service and retaining proof of postage until your return has been completed.
Refunds for Change-of-Mind Returns
Once your return has been received, we will inspect the product to confirm that it meets the return conditions set out in this policy.
If the return is approved, the appropriate refund will be issued to your original payment method.
Where permitted by applicable law, we may withhold the refund until we have received the returned goods or until you provide satisfactory evidence that the goods have been sent back.
For eligible cancellations under United Kingdom or European Union consumer law, we will refund the standard outbound delivery charge originally paid where required by law. If you selected a more expensive express, premium or upgraded delivery option, we are not required to refund any additional amount above the cost of our standard delivery service, unless applicable law requires otherwise.
The direct cost of returning a change-of-mind purchase is the responsibility of the customer where permitted by applicable law.
Refunds will be processed without undue delay and within the time limits required by applicable consumer law. Once we have issued a refund, your bank, card issuer or payment provider may require additional time to process and display the funds in your account.
Exchanges
If you wish to exchange an item because you selected the wrong size, colour or product, please contact us first.
The original item must be returned in accordance with this policy and must be received and inspected by us before a replacement is dispatched.
For change-of-mind exchanges, the customer is responsible for the cost of returning the original item.
Once the returned product has been received and approved, we may dispatch the replacement item or ask you to place a new order, depending on product availability and the circumstances of the exchange.
Damaged, Defective or Incorrect Products
If your product arrives damaged, defective, incorrectly supplied or materially different from what you ordered, please contact us as soon as reasonably possible at office@funkybod.com.
Please provide your order number together with clear photographs or other reasonable evidence showing the problem so that we can assess the issue promptly.
Please do not return a damaged, defective or incorrect product unless we specifically ask you to do so.
Where appropriate, Funkybod may resolve the issue by sending a replacement product without requiring the original item to be returned.
Depending on the circumstances and the consumer rights applicable in your country, we may instead provide another appropriate remedy, including repair, replacement, price reduction or refund where required by law.
If we require a defective, damaged or incorrectly supplied product to be returned, we will provide appropriate return instructions and will bear or reimburse reasonable return costs where required by applicable law.
Exceptions and Non-Returnable Items
We do not accept change-of-mind returns for products that are legally exempt from cancellation or return rights under applicable consumer law.
This may include:
- Goods made to your specifications or clearly personalised;
- Products that have been altered or customised at your request;
- Sealed goods which are not suitable for return for health protection or hygiene reasons once the seal has been broken, where the applicable legal conditions for this exception are satisfied;
- Any other goods that are exempt from cancellation or return rights under applicable law.
These exclusions do not affect your statutory rights where goods are faulty, damaged, incorrectly supplied or otherwise not in conformity with the contract.
UK and European Union Cooling-Off Rights
Consumers purchasing online in the United Kingdom or European Union generally have a statutory right to cancel an eligible purchase within 14 days after receiving the goods without giving a reason, subject to the exceptions provided by applicable law.
After notifying us of your decision to cancel, you must return the goods within the period required by applicable law.
You are responsible for the direct cost of returning change-of-mind goods where permitted by law.
You may inspect and try on the goods as you would reasonably be permitted to do in a physical store. You may be responsible for any reduction in value caused by handling or use beyond what is reasonably necessary to establish the nature, characteristics and fit of the product.
Customers Outside the UK and European Union
For customers outside the United Kingdom and European Union, Funkybod provides a 14-day period from receipt of the order in which to request an eligible change-of-mind return, subject to the conditions and exclusions set out in this policy.
Where mandatory consumer protection laws in your country provide additional or greater rights, those statutory rights will continue to apply.
Statutory Consumer Rights
Nothing in this Return and Refund Policy is intended to exclude, restrict or limit any mandatory consumer rights that cannot legally be excluded or restricted.
Contact
East Point Group OOD, trading as Funkybod
1 Tsar Simeon Street
Suvorovo, 9170, Bulgaria
European Union
Email: office@funkybod.com
Phone: +359 896 246 700